General settings

General settings affect multiple assistants, workflows, or call flows. They include line numbers, handoff information, handoff answer mode, business hours, overflow transfer, privacy settings, and homepage shortcuts.

Permissions and base information

Make sure the current account has general settings permission and required line, handoff, and business hour information is ready.

Settings page

For line numbers, handoff information, and handoff answer mode, confirm configuration with customer success or technical support.