AI voice reception and outbound calls
AI voice reception and outbound calls are core VoiceFox capabilities. Assistants can handle inbound reception, outbound notifications, information confirmation, after-sales follow-up, and survey conversations within defined business boundaries.
What it does
- Complete high-frequency phone communication with consistent business language.
- Answer common questions with enterprise knowledge.
- Work with workflows for branching, handoff, and result handling.
- Retain recordings, transcripts, results, and analysis data after calls.
How it works
Assistants combine business identity, prompts, knowledge retrieval, speech recognition and playback, call state, and result recording. During calls, they use user input to reference relevant knowledge or workflows, then retain outcomes for later analysis and review.
Use cases
- Customer consultation reception.
- Appointment, order, or service notifications.
- After-sales follow-up and satisfaction surveys.
- Information verification, confirmation, and reminders.