Assistants overview

An assistant is the core VoiceFox conversation object. It works like a configurable AI phone agent and can be used for inbound reception or outbound tasks.

What an assistant contains

• Prompt: defines role, scope, response rules, business flow, and exception handling.
• Knowledge base: provides searchable business content.
• Voice settings: affect recognition, voice, speed, volume, and call experience.
• Data analysis: generates collected fields and evaluation results after calls.

Configuration principles

• Create assistants by business scenario.
• Avoid using one assistant for many unrelated workflows.
• Outbound tasks usually keep the assistant configuration from task creation time.

Assistant vs. workflow

The assistant controls what to say and how to understand the caller. The workflow controls where the call goes and how nodes are connected.