Introduction

VoiceFox is an AI voice outbound/inbound platform for enterprise phone communication scenarios. It helps companies automate reception, outbound calls, business Q&A, data collection, and call review with assistants, knowledge bases, workflows, outbound tasks, and call records.

Typical scenarios include patient follow-up, appointment reminders, property repair, after-sales follow-up, order confirmation, member reactivation, and satisfaction surveys.

Historical reference: Earlier VoiceFox product documentation is available in VoiceFox Feishu Docs. Older content may differ from the current product UI or features; use this documentation as the source of truth.

Core concepts

• Assistants: configure conversation identity, prompt, knowledge base, voice, and data analysis.
• Knowledge bases: provide searchable business content for assistants.
• Workflows: orchestrate inbound or outbound call paths, handoff, and node actions.
• Outbound tasks: call customer numbers in batches and collect results.
• Call records: review recordings, ASR transcripts, collected fields, and evaluations.

What's next

• Quickstart — run through a minimal VoiceFox workflow.
• Sign up and log in — register, sign in, and reset password.
• First launch path — move from scenario definition to production launch.
• API reference — review endpoints, fields, and examples.

Scenarios and integration

VoiceFox is suitable for companies that need phone notification, consultation reception, information confirmation, after-sales follow-up, member reactivation, or satisfaction surveys.

Technical integration is not required for basic SaaS workspace usage. API/Webhook integration is useful when VoiceFox needs to work with CRM, ERP, ticketing, or other internal systems.