AI quality inspection

AI quality inspection generates reports from call recordings and transcripts, including scores, issue causes, and improvement suggestions.

Create a task and view report

Create an inspection task

Path: Left sidebar → AI quality inspection → Create task.

Select inspection content

Choose dimensions such as conversation quality, technical performance, or transcription accuracy.

Select inspection object

Select an assistant, add evaluation criteria, and choose a call time range.

Confirm and create

Choose partial sampling or full inspection.

View report

After completion, view inspection data, issue causes, improvement suggestions, and export reports from task management.

Optimization

Inspection suggestions should be reviewed together with recordings and business context. Repeated low-score issues should lead back to prompt, knowledge base, voice, or workflow configuration.