AI insights

AI insights analyze call volume, call duration, handoff rate, bot performance, business value, key findings, and outbound connection status.

Data and permissions

Make sure enough call data has been generated and your account can view AI insights.

Data volume and metrics

If AI insights and call logs show different counts, check filters, call direction, time range, and statistical delay. If only a small amount of data is visible, confirm whether more data is available lower on the page.