Call records

Get call log details

GET/openapi/call_logs/{sessionID}

Request

Parameters

sessionIDstringrequired

Path parameter · Session ID

Response

200 OK

idintegerrequired

通话记录ID

sessionIdstringrequired

会话ID

scriptPlanIdintegerrequired

IVR ID

agentIdstring

坐席ID

numberIdintegerrequired

号码ID

taskIdinteger

任务ID

taskItemIdinteger

任务记录ID

startAtstringrequired

开始时间

endAtstringrequired

挂机时间

answerAtstringrequired

应答时间

createdAtstringrequired

创建时间

calleestringrequired

被叫号码

calleeAttributestringrequired

被叫号码归属地

callerstringrequired

主叫号码

callerAttributestringrequired

主叫号码归属地

directionstringrequired

呼叫方向

inboundoutbound

agentNamestring

坐席姓名

recordFilestringrequired

通话记录

durationintegerrequired

通话时长

billsecintegerrequired

计费时长

hangupSidestringrequired

挂机方

hangupReasonstringrequired

挂机原因

collectobject[]required

信息收集结果

[].vidinteger

助手版本ID

[].itemsobject[]required

[].questionstringrequired

问题

[].optionbooleanrequired

是否有选项

[].answerOptionstring[]

问题可选答案

[].answerstring

答案

[].hitbooleanrequired

是否收集

[].messagestring

ringTimeinteger

振铃

assistantVidsinteger[]

使用的助手ID数组

Sample code

curl -X GET 'https://openapi.voicefox.ai/openapi/call_logs/{sessionID}' \
  -H 'Authorization: Bearer <YOUR_TOKEN>' \
  -H 'Content-Type: application/json'

Response example

{
  "id": 0,
  "sessionId": "会话ID",
  "scriptPlanId": 0,
  "agentId": "坐席ID",
  "numberId": 0,
  "taskId": 0,
  "taskItemId": 0,
  "startAt": "开始时间",
  "endAt": "挂机时间",
  "answerAt": "应答时间",
  "createdAt": "创建时间",
  "callee": "被叫号码",
  "calleeAttribute": "被叫号码归属地",
  "caller": "主叫号码",
  "callerAttribute": "主叫号码归属地",
  "direction": "inbound",
  "agentName": "坐席姓名",
  "recordFile": "通话记录",
  "duration": 0,
  "billsec": 0,
  "hangupSide": "挂机方",
  "hangupReason": "挂机原因",
  "collect": [
    {
      "vid": 0,
      "items": [
        {
          "question": "问题",
          "option": false,
          "answerOption": [
            "string"
          ],
          "answer": "答案",
          "hit": false,
          "message": "string"
        }
      ]
    }
  ],
  "ringTime": 0,
  "assistantVids": [
    0
  ]
}